Buncombe County has now issued a Stay Home - Stay Safe Order, effective today, March 26, at 8 pm, ending April 9 at 6 am. According to the guidelines, veterinarians are considered an essential business for your pet’s emergency and sick needs. Our new hours during this period will be 8:00 to 5:00 pm, Monday through Friday. During these times, our phones are staffed to make appointments, answer questions and fill prescriptions. If you have and emergency after these hours, contact REACH Emergency Hospital at 828-665-4399. Please remember we have RX and food home delivery services available to you. The Stay Home order is currently only for 2 weeks, however, we don’t know if and for how long it may be extended, but we will keep you posted.
We recently informed you of our new protocols for safe visits to our office, and are reminding you of that information below for your convenience.
Although we are open, if you have been sick with symptoms of COVID-19 or other illness, have been exposed to someone diagnosed with COVID-19, or have traveled to a COVID-19 endemic area, we are kindly asking you to reschedule your appointment for 15 or more days or have another individual bring your pet if s/he requires immediate attention.
OFFICE VISIT PROCEDURE:
In order to ensure everyone’s health and safety, our team will be greeting you with a smile instead of a hand shake. We have also increased our sanitizing protocols and are only allowing staff in our building. No sick staff member will be allowed to report to work.
For appointmentsWe ask that you stay in your vehicle and give us a call (828-651-8868) when you arrive for your appointment. A technician will go over any history, concerns, symptoms, or questions you have regarding your dog/cat (just as if you were in the clinic) over the phone. We will then come out to you and bring your dog/cat into the building to have their exam, vaccinations treatments/diagnostics done. We will call you right back to go over findings, recommendations and to collect payment.
Food and medication refillsPlease call ahead for refills as usual (828-651-8868). When you arrive to pick up your products, please call from your vehicle and a customer service representative will take payment over the phone. A staff member will bring these items out to your car.
Surgery or dentistry drop-offWe will email you your pet’s surgical release paperwork and treatment plans to be signed and sent back. If you do not have this capability, we will print out a copy for you to have and bring to car. We ask that you give us a call (828-651-8868) when you arrive for your check-in appointment. A technician will go over any history, concerns, or questions you have regarding your dog/cat over the phone. The doctor will give you an update after the procedure and to go over the discharge instructions.
Credit card or Care Credit are preferred at this time, but cash and checks will also be accepted.
Hoping you all stay healthy!
The Doctors and Staff at Avery Creek Pet Hospital