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(828) 651 8868
565 Long Shoals Road, STE 105
Arden, NC 28704

Do I have to have an appointment?
If you feel your pet has an emergency during regular business hours, come on in.  Otherwise, we prefer you make an appointment to ensure we have blocked off enough time to give you and your pet the attention you deserve.  

What do I do if my pet has an emergency after regular business hours or on a holiday?
Call Regional Emergency Animal Care Hospital (REACH) at 665-4399.

Can I drop off my pet and pick him/her up after work?
Yes, your pet can be dropped off or picked up anytime during our regular business hours.  There may be an additional fee for this convenience.

What forms of payment do you accept?
Cash, Check, VISA, Mastercard, Discover, Debit cards, Care Credit and Citi Health Card. 

Is there insurance for my pet?
Yes, we recommend Trupanion Pet Insurance.

Can I make Payments?
Payment is expected at the time the services are performed. Credit can not be extended. However, we will provide an estimate of cost at the time of your visit. 

At what age can my pet be spayed or neutered?
4 months. We normally recommend scheduling spays or neuters with the last set of puppy or kitten vaccines.

Does my pet really need Pre Anesthetic Blood work?
Yes, we feel it is very important to check pre-anesthetic blood work to ensure the liver and kidneys are working properly as well as checking a complete blood count and electrolytes before your pet goes under anesthesia.

When should I stop food and water before surgery?
We recommend that food be taken away by midnight and water be picked up fist thing in the morning.

Do you send pain medication home after my pet has surgery?
Definitely! Controlling your pet’s pain is a priority. We do not want your pet painful if we can help him/her.

How long is a dog or cat pregnant?
Approximately 63 days.

How long is a dog or cat in heat?
A dog normally goes into heat every 6 months. A cat can go in and out of heat until they get pregnant all year.

Can my pet be spayed while in heat?
Yes, but there is an additional charge. There is a potential for more bleeding due to the increased estrogen levels during the heat cycle.

Should I let my pet have at least one litter?
No, evidence shows pets spayed before their first heat cycle are typically healthier.

How long should sutures stay in?
Procedures involving sutures require them to be removed in 10 – 12 days following the surgery.

Do you board pets?
We only board cats. We do not have to facility to board dogs.

Is declawing my cat cruel?
While it is preferable not to declaw, there are instances (small children or elderly people being injured) when it is necessary. The procedure is done as a sterile procedure and thorough pain control measures are taken.

May I visit my hospitalized pet?
Yes, you are welcome to visit your pet while in the hospital; however, your visit can make your pet more anxious when you leave.

Can my pet have its own food, bed and toys?
Yes, bringing in some of your pets belongings can make them more comfortable during their stay away from home.

What do you do about fleas and ticks?
We recommend Nexgard for fleas and ticks for dogs.  We recommend Revolution for cats.  Revolution not only covers fleas, it also takes care of ear mites, helps control intestinal parasites and heartworms in cats. You can stop into the office at your convenience to pick it up.

Do you recommend Heartworm preventative all year round?
Yes, and we carry Trifexis for dogs.  Trifexis is a monthly chewable pill that prevents  heartworm disease, kills fleas, and treats and controls intestinal parasites.

When do I get my puppies dewclaws removed and tail docked?
We will only dock tails between 3 – 5 days old, after this their bones are hardening and it is considered an amputation. We can remove dewclaws at the same time or later on during another anesthetic procedure if the dewclaws are causing trouble for your pet.

When do puppies and kittens eyes open?
7 – 10 days.

When do I begin house training?
8 – 10 weeks.  Crate training is the most effective way to house train a puppy. Remember to use lots of positive reinforcement when they get it right.

When does my puppy or kitten need vaccinations?
Starting between 6 – 8 weeks of age, boostering every 3 – 4 weeks until 4 months of age, then some vaccinations will be done annually and others will be done every 3 years.

My pet just got into poisons what should I do?
Call immediately for advice.

Do you take care of rabbits or ferrets?
Yes, we see dogs and cats, as well as rabbits, ferrets, guinea pigs, rats, hamsters and gerbils.

Will you de-bark my dog?
No, we discourage from that surgery. Studies have shown that it is not an effective treatment. Behavioral training is more effective. Shock collars are also not recommended, as they will make the behavior worse.

We adopted a stray cat. Should I do anything special before I let him/her play with my other cats?
Yes, you should have the new cat examined by your veterinarian before introducing him/her to your pet. The new cat should be tested for FIV and feline Leukemia, two deadly diseases that could be transmitted to your cats. We strongly recommend that you have your new cats vaccinated as soon as possible.

What is the normal temperature for dogs and cats?
Dogs are normally between 100.0ºF - 102.0ºF.
Cats are normally between 101.5ºF – 102.5ºF.